Studio policies

late policy

Don’t be late!

For client safety, clients will not be allowed to enter the class more than 5 minutes after it has started. Instructors abide by this policy and will not let clients in after the 5 minute mark. We ask that you respect our instructors and other students by showing up on time.

PLEASE NOTE: You will not be refunded for your class if you are late.

new students

We have a strict late policy, where clients are not permitted to enter a class 5 minutes after it has started. New clients will need to sign a waiver before taking any classes, so please allocate time for this as well as getting acquainted with the studio. We suggest arriving no less than 15 minutes before your scheduled class to give yourself the needed time and avoid being late!

CANCELATION POLICY

We have a 12-hour cancelation policy.  If you cancel your class more than 12 hours before your scheduled class’s start time, your class credit will be returned to your account.

If you cancel after the 12-hour cancelation period (i.e. late cancel) or do not show up, you will lose the class credit and will not be refunded. 

Monthly members will be charged $15 each time they late cancel or don’t show up for a class.

Sign-up Policy

All classes are open registration and allow for drop-in students. However, class sizes are limited and we encourage you to sign-up ahead of time to guarantee your spot in class. We also recommend signing up, as any class with less than 3 students in it, is subject to cancelation up to 2-hours prior to the scheduled start time.

Waitlist

If a class is full, you can join the waitlist. If you are on the waitlist, you will automatically be added to the class up until 12-hours prior to the start and will receive an email notification based on the preferences you have established. After the 12-hour period, if someone late cancels, we will contact you in the order of the waitlist. You are always welcome to show up to the studio to see if a space opens up in the class, but note that we will not be able to add you if the class remains full.

Age Restrictions

All students 16 and under are required to take our Kids Classes and must provide parental consent. To establish consent, the parent or legal guardian must come to the studio with the minor to provide photo ID and sign a Parental Consent Form. Feel free to sign up for class in advance, but make sure to accompany any minor when arriving to the studio for their first visit.

Anyone over the age of 17 can take our Adult Classes.

Attire

Please wear proper workout attire when taking classes. Proper attire for classes includes sports bras and/or tank tops, fitted shorts, leggings or sweat pants. For pole classes, you should wear fitted shorts or pants that can be rolled up to expose your knee pit. For aerial classes, you should wear leggings to protect the back of your knees. No transparent material or undergarments are allowed to be worn in place of workout clothing.

refund policy

Classes, packages, privates and parties are non-refundable.